Mobile app for a rental agency: what concrete uses?

In a rental agency, part of the work happens away from the counter: in the parking lot, at the airport, when handing over or recovering a vehicle. A mobile app for agents supports this field work, complementing the web admin area used at the office.

This article presents the concrete uses of a mobile app for agents, clearly distinguishing what is available today from what is planned for upcoming versions.

In the field, the agent does not always have access to a computer. Being able to view useful information from a smartphone helps them prepare departures and returns without returning to the counter every time.

The agent sees the list of planned departures and returns, with the relevant vehicles. This makes organizing the day easier, especially during peak periods.

From their phone, the agent finds a customer's or a vehicle's information, and can quickly search for a specific reservation.

The app helps prepare key handover and vehicle recovery, relying on the same information as the web admin area.

Some field features are planned for upcoming versions and can be extended depending on the modules enabled: bodywork inspection with photos, on-screen signature, offline mode in parking lots without network, PDF generation from mobile and adding information such as geolocation. These features are presented as planned, and can be enabled when the feature is available and depending on the agency's configuration.

Also read:Mobile app for agentsRental schedulePDF contract editor

At Fes airport, during grouped arrivals, several customers show up at the same time. By viewing the day's reservations from the mobile app, agents know which vehicles to prepare and in what order, which helps smooth departures without multiplying trips back to the counter.