Many Moroccan agencies deliver at the airport. It is a real commercial advantage: the customer drives away instead of waiting for a shuttle. It is also the moment when an agency most easily loses track of its file, because the person handing over the keys is not sitting at the agency computer.
This article describes what has to be prepared before leaving for the car park, and what the product allows you to do on site.
The file must be ready before you leave the agency
An airport pick-up does not forgive improvisation: the customer is tired, in a hurry, sometimes late. Everything that can be done beforehand must be. The reservation is entered with the right dates and the right vehicle, the customer's documents are already recorded, the contract is issued, and the outstanding balance is known.
The agent leaving for the car park must know exactly what to bring back: a signed contract, a pick-up inspection, and possibly a payment.
Pick-up on one side, return on the other
Most airport deliveries create an asymmetry: the customer takes the car at the airport and returns it in town, or the other way round. A reservation therefore carries a pick-up branch and a return branch, which can differ. That is what allows the return to be expected in the right place, and the vehicle to show as available where it will actually be.
Without that distinction, an agency ends up noting the delivery in a comment — and on the day of the return, nobody knows where the car is supposed to come back.
Also read:Running several car rental branchesMulti-branch management
The inspection happens where the car is
This is the point that changes the most. The pick-up inspection is done in the car park, with the mobile app for agents: photos of the vehicle, damage marked on the body diagram, fuel and odometer readings.
Two practical consequences. First, the recorded condition is the one at the real handover, not the one from a wash the day before. Second, the odometer reading feeds fleet tracking: oil change alerts stay reliable without re-entering anything.
The app for agents is available on Android and needs a connection to work. In an underground car park with no signal, plan to move to a covered spot before validating the inspection.
Also read:The mobile app for agentsWhy the mobile vehicle inspection matters
Getting it signed on site
The contract is signed at the airport as it is at the counter: on the agent's device, or through a link sent to the customer who signs from their own phone. The validated pick-up inspection is annexed to the contract PDF, with the damage recorded and the photos — so the customer leaves with a document describing the car as they received it.
That annex is what makes the conversation possible on return, when a scratch appears and nobody remembers the day before.
Also read:Signing a rental contract, mode by mode
The return, the step people forget to prepare
An airport return is prepared as much as a pick-up. The stated time, the exact meeting point and the agent's name must be known to the customer and to the team. On return the inspection is done again on site, the odometer is read, and any charges — missing fuel, mileage over the limit, lateness beyond the tolerance — are recorded before the customer leaves.
That is also when the security deposit is returned. Doing it in the car park, document in hand, avoids an unpleasant phone call three days later.
Frequently asked questions
Can I handle an airport pick-up and a return in town?
Yes. A reservation carries a pick-up branch and a return branch, which can differ; the vehicle is expected and becomes available again in the right place.
Does the inspection work without a network?
No. The app for agents needs a connection. Move to a covered spot before validating the inspection in the car park.
Which phones does the agent app run on?
Android.
Can the customer sign from their own phone?
Yes: you send them a signing link and they sign from their device. Otherwise they sign directly on the agent's one.
Do the pick-up photos appear in the contract?
Yes, when the pick-up inspection is validated: it is annexed to the contract PDF with the damage recorded, the observations and the photos.
Organise your airport deliveries
We run through a complete pick-up — contract, inspection in the car park, signature — on a demonstration file.
Request a demonstration